To establish a professional relationship with your clients, your Terms and Conditions (T&C) must clearly define your role as an intermediary (reseller) and the responsibilities of the business owner.
Below is a tailored draft for namaSTu.com.
Terms and Conditions for namaSTu.com
Effective Date: December 22, 2025
1. Acceptance of Terms
By accessing namaSTu.com or purchasing any services (Google Workspace, Zoho, Recruitment, or IT Support), you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
2. Scope of Services
namaSTu.com acts as an authorized reseller and service provider. Our services include:
-
Provisioning of Cloud Licenses (Google Workspace, Zoho, etc.).
-
IT Support and Consulting.
-
Recruitment and Staffing Services.
3. Client Responsibilities
-
Domain Ownership: You must own the domain for which you are purchasing email/cloud services.
-
Compliance: You agree to follow the Acceptable Use Policies (AUP) of the primary service providers (e.g., Google’s Terms of Service).
-
Security: You are responsible for maintaining the confidentiality of your administrative passwords.
4. Payments, Renewals, and Taxes
-
Pricing: All prices are subject to change based on the principal provider’s (Google/Zoho) pricing updates.
-
Taxes: For Indian clients, GST will be charged extra as per government norms.
-
Renewals: Subscriptions must be renewed before the expiry date to avoid service suspension. namaSTu.com is not liable for data loss due to account suspension for non-payment.
-
Late Fees: We reserve the right to charge interest or administrative fees on overdue invoices.
5. Refund and Cancellation Policy
-
Licenses: Once a license is provisioned by the principal provider (Google/Zoho), payments are generally non-refundable.
-
Support Services: Cancellation of support contracts requires a 30-day written notice unless otherwise specified in your specific Service Level Agreement (SLA).
6. Limitation of Liability
-
Service Uptime: Since the cloud infrastructure is managed by Google/Zoho, namaSTu.com does not guarantee 100% uptime and is not liable for any service outages caused by the principal provider.
-
Data Loss: We recommend regular backups of your data. We are not responsible for data loss resulting from user error or provider-side issues.
7. Intellectual Property
All content on namaSTu.com, including logos, text, and graphics, is the property of namaSTu.com or its partners and is protected by copyright laws.
8. Termination
We reserve the right to terminate or suspend your access to services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our business interests.
9. Governing Law
These terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City, e.g., New Delhi].
10. Contact Information
For any clarifications regarding these terms, please contact us:
-
Website: namaSTu.com
-
Phone: +91-8383-0000-29
-
Email: info@namastu.com
-
SLA for Support: If you provide L1/L2 Support, you should have a separate Service Level Agreement that defines your response times (e.g., "4-hour response for critical issues").
Would you like me to draft a "Refund Policy" or perhaps a "Service Level Agreement (SLA)" for your IT support services?